Software solutions specialist job description

A software specialist is also vested with certain additional responsibilities by the CIO or IT director. The professional performs a whole set of IT-related tasks and enables employees and the extended workforce to be efficient and productive with desktops, laptops and allied IT applications.

She attends external technology seminars, symposiums and conferences to keep abreast of the latest developments in software technologies, IT practices and industry happenings. She uses her experience and specialized knowledge to train, mentor and familiarize new hires and inductees in the software unit team.

Based out of the metropolitan Washington D. Share It. Training and Copyright Leaf Group Ltd. Job Description. Compare Jobs. Similar Jobs. Job Openings. Years of Experience. Education Level. Company Size. Job Openings for Implementation Specialist I. Empower Database Experience.

Internet Search Capabilities. Various Other Company-specific Program Usages. Toggle navigation. Software Support Specialist I Resume Summary : Dedicated Software Support Specialist I with 11 years of experience, motivated to maintain customer satisfaction and contribute to the company success. Description : Attending the trade shows as a technical liaison able to offer both technical and operational insight for future sales leads.

Assisting in the design discussions on communication protocols and future wireless communications technologies. Performing analysis suggested improvements to the SAAS solution and validating the business needs of such improvements. Identifying, analyzing and presenting to stakeholders the improvements to the SAAS solution product line and expanding that product line.

Facilitating the problem-solving meetings across multiple departments to ascertain corrective actions and how they are to be implemented. Assisting the QA and helpdesk in identifying, analyzing and resolving issues with new and existing features in the SAAS solution and participate in root cause analysis.

Assisting the development of group brainstorming and discussion of software structure, feature sets, and new technologies for saas solution.

Acting as a liaison between the SAAS development, Hardware Engineering, Operations, Sales and Manufacturing to ensure the smooth communication and execution during system deployments and new market introductions. Software Support Specialist I Resume Summary : An Experienced Software Support Specialist with 8 years of experience in the Technology domain, who applies solid customer care skills to consistently achieve business goals that support all aspects of problem-solving and customer satisfaction.

Provided technical support for software problems ooVoo and web-based applications successfully by recreated the reported issues, applied diagnostic techniques to identify problems, investigated causes and recommended the solutions. Participated in special projects as required while training business and non-business users on how to use the software.

Worked with engineers and programmers to create patches for current software issues and fixes for future versions. Stayed abreast of all new software features and changes, other software releases including ie, Firefox, Vista, Mac OS, ioS, and Android which would directly affect ooVoos performance. Recommended the hardware and software solutions and upgrades using established procurement processes.

Demonstrated proficient and expert knowledge of current server, desktop, and laptop hardware systems, network, and desktop operating systems and firm-wide standard applications and utilities. Description : Receiving the incoming client issues via phone, email, alerts, etc.

Regularly communicating the status with the customer and tracking the updates using the appropriate tools. Utilizing diagnostic tools, product ool documentation, and all other customer configuration information in the assessment and resolution of issues. Utilizing the correct escalation procedures on issues outside the range of hisher expertise within the team and follow up as needed to ensure fastest possible resolution.

Maintaining and updating the existing documentation, ensuring accuracy and relevance. Meeting the ticket closure targets both individual and team to satisfy the performance goals.

Working with other team members to improve first call resolution by sharing knowledge. Senior Software Support Specialist Resume Summary : A self-motivated, problem- solving, detail- oriented, Senior Software Support Specialist with 8 years of experience, with excellent educational and customer service skills. Description : Providing email and telephone-based technical support to over 25 clients daily.

Helping the clients use our CheckFree website or troubleshooting any issues with the site. Installing MS SQL on clients computer for software use, and installing software on clients computers. Documenting the updates and closing of all support issues in trouble ticket-tracking system in accordance with department procedures and customer service level agreement.

Testing any new enhancements or bug fixes that are part of new software release. Diagnosing, troubleshooting, repairing and debugging large and complex application systems.

Reporting design, reliability, and maintenance problems or bugs to the Engineering, QA, and Product Management teams. Working closely with the developers to define, evaluate and troubleshoot software functionality.

Developing a strong knowledge on current and emerging software solutions and third-party software and hardware products. Description : Took the role of Frontline Support Rep working with different IT groups from client organizations utilizing the AXS-One proprietary enterprise solutions for email storage management, archiving and legal e-discovery in compliance with industry regulations. Provided support to the professional services teams doing the implementations.